FAQs

YOUR ORDER

Yes, you can check your order status from your Wolfcat account. If you don’t have an account yet, you can create one here or click the login button at the top of the page and then choose to sign up.

No, you don't have to create a Wolfcat account, but having an account has many advantages. You will be notified on WolfCat updates on restocks, news and promotions,

Most items get restocked, this does not apply to all products.

If you want to receive updates about restocks in general, sign up for the WolfCat Newsletter (see bottom of page) and follow our Facebook and Instagram to make sure you don't miss out.

All items are in stock unless a "Sold Out" message is displayed. This message is shown after you've selected your size (if the item has size options).

Please be aware that even if an item is in your shopping cart, it is not reserved until you have completed your order.

You can enter your discount code in your shopping cart. Press the “APPLY” button and your discount will automatically be deducted from the total payment.

If you have forgotten your password, follow the 'Forgot' instructions on the 'Sign in' page. For security reasons we are unable to send your password via e-mail.

No, items in your shopping cart are not reserved. They are reserved as soon as you place an order and finalize the payment.

It is not possible to add items to an existing order that you have already placed. After you placed your order, the order will be processed in our warehouse almost immediately. Once you've received your order, you can return the entire order or products you do not want to keep within 30 days. For more information, see our Refund Policy.

After finalizing your payment, you will receive a confirmation e-mail stating your order number and a summary of your order details. In case you didn't receive this e-mail within 2 hours, please contact us to ensure order validity.

PAYMENT

You can pay using Visa, MasterCard, PayPal, iDEAL, Klarna. The payment options can vary from country to country.

After selecting your preferred payment method, you will be redirected to the chosen payment gateway. Once your payment has been completed, you will return to wolf-cat.com and you will receive your payment confirmation by e-mail. In case the payment is cancelled or fails, you will be returned to wolfcat.com and you will see a notification containing the error. From that page you can choose a different payment method.

In case you received a eGift card (e-mail) you can simply enter it during check-out in your order summary.

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address, and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, to ensure the authenticity of each card payment.

DELIVERY

Shipping costs vary, please read our Shipping Policy for more information.

We use PostNL, DHL, DPD and UPS to send most of our worldwide orders.

Wolfcat ships from the Netherlands. Duties and taxes may apply if you place an order from outside the EU. For countries within the EU, there are no custom charges.

Wolfcat shall not be liable for duties or taxes. Please be well informed before you place an order. Once your order has been shipped, it can no longer be cancelled. Only after you've received your order.

Yes, when you place your order you can enter the delivery address details, which can be different from your home address.

We do our best to ship your order the same day.

Automated email is sent to you the given email address when your order is dispatched. Please check all folder including your spam as it will come from a noreply email address. To ensure emails reach you, add the domain wolf-cat.com to your safe senders list.

Returns

Please note: In case you're from outside the EU, please contact us first via info@wolf-cat.com

You can return your order free of charge within 30 days. Please note that the tag must be attached and the item cannot be worn or washed.

Follow this link to return your purchase or copy this address: https://wolf-cat.shipping-portal.com/rp/

If you encounter any problems during the return process, please do not hesitate to contact us.

Your refund will either be issued to the original payment method used when placing the order. Shipping costs are not refunded.

Please note that it can take up to 30 business days for the refund money to enter your bank account.

Klarna: If you’ve paid your order with Klarna, the paid amount of your returned items will be canceled on your invoice and it will be updated automatically. If you return your whole order, the entire invoice will be canceled. If you have not received your invoice, go to Klarna.com and download your invoice.

Yes, shipping costs for returns are for your own expense.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.